Refund policy

At Oi-Gong, we value your satisfaction, and we've crafted a hassle-free return and refund policy to ensure your peace of mind. Here's a step-by-step guide to our process:

1.  Pre-Dispatch Cancellation:

 Cancel your order before the product is dispatched, and we've got you Enjoy a full refund of the order value within a swift 24-48 business hours after submitting your cancellation request.

2.  Post-Dispatch Orders:

 Once your product is delivered, unfortunately, we cannot offer a However, we're here to assist with any concerns you may have post-delivery.

3.  Pre-Order Products:

 Kindly note that pre-order products are exempt from cancellations and Once ordered, they're on their way to you!

How to Initiate a Return:

 Reach out to us at 8588867475/ 9953618686, email us at support@oigong.com, or seamlessly submit a return request through our user-friendly portal.

Important Note:

 For a successful refund, ensure the product is returned in its original packaging with the company seal intact.Please note that we cannot accept damaged/defective items, products with broken seals, or incorrect products for cancellation, return, or refund.

Contact Us:

 Have questions or need assistance? We're just a call, WhatsApp, or email Your satisfaction is our priority!

Your Refund Journey:

 Enjoy a swift refund process for pre-dispatch cancellations within 24-48 business

At Oi-Gong, we believe in transparent and customer-centric policies. If you have any queries or require further clarification about our refund and return policy, feel free to reach out. Your journey with us is important, and we're here to make it seamless and satisfying.